Note: Conversations that appear in a folder view have not been moved, so they remain visible in both locations. Feel free to experiment with different conditions, and give us a shout if you get stuck along the way. You can easily keep tabs on specific topics or problems and follow them through to resolution.įolders are created via Workflows, so you can modify conditions to look for just about any conversation in your mailbox. Folders are great for sorting conversations as they roll in to Help Scout.
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